We're confident in the quality of INFULL cutlery. Our 15-day money-back guarantee gives you time to make sure you are completely satisfied with your purchase.
Below are detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 15 Days Return Policy.
1. The 15-day FULL COVERAGE Return/Exchange Policy applies to the following conditions:
·We sent the wrong order or item(s).
·You received broken items, or the quality of the product you received is poor/defective.
·Paint is chipping, cutlery bending, etc.
We will find out whether it is the cause of the express delivery or the problem of the product. We will only exchange the item(s) for the same product, or for item(s) of equal or lesser value.
* In these circumstances, Infull will cover the return postage and replacement fees.
2. The following reasons are covered by our 15-day LIMITED COVERAGE Return/Exchange Policy.
(Customer is responsible for return postage fees, and replacement postage fees. Infull does not refund any shipping fees.)
·You chose the wrong size/item(s).
·Personal Reasons due to changed mind, personal taste, etc.
·Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.
3. The following are NOT covered by our 15-day return policy, and we are not liable for these issues:
·Products have been exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of Infull products.
· Products are damaged by misuse, mishandling, or poor maintenance.
4. If the package was unable to be delivered due to incorrect/insufficient address you provided, you'll be responsible for the charge of redelivery, otherwise, we'll not arrange redelivery or refund.
5. Once the tracking number indicates that the package has been delivered successfully，we're not responsible for the loss of the package.
Return Service Procedure:
Please submit a support ticket, and attach clear photos of the items that represent a quality issue.
Please follow the instructions that are provided by our customer service team.
Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
If you need to change or cancel your order, please contact us as soon as possible within 4 hours from the time you submitted your order. In the case of a cancellation request, please do let us know the reason in case we may be able to address your concern.
For cancellations, we will only be able to provide a refund only if the order has not yet been shipped out from the warehouse.
INFULL reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.