• INFULL puts forth great effort to ensure that all orders are shipped in a timely manner and at a reasonable cost. Unfortunately, we will not guarantee the delivery date of any order. Products are subject to availability and will be shipped according to our shipping policies. Products usually leave the warehouses within 3 business days from receipt of your order, with transit time ranging from 7 to 60 business days.
*Do note that a longer shipping duration may be expected in some cases due to the COVID-19 situation with a reduced number of flights and manpower. We will do our best to get your order to you sooner.
• As soon as your product ships, you’ll receive a tracking number that will let you keep tabs of where your order is at all times.
• Orders may also be split into multiple shipments. Items ordered together may not be delivered to you on the same day and may come in separate packages.
• You won’t be able to amend your delivery information once you have placed your order. Please do check that you have keyed in the correct shipping address when confirming your order. We don’t want your order to land in the wrong hands which INFULL cannot be liable for.
• If you do require to change your shipping address, please inform us ASAP (within 4 hours). In the event that the item has already been shipped and is on its way to the incorrect address, additional redelivery fees will apply to resend to your correct address. Do note that we will only be able to arrange for a redelivery when the parcel is successfully shipped back to us.
*Please do note that you do not have the option to cancel your order and get a refund for this case.